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Piyush Ranjan 1 Article
Development of a self-assessment tool for resident doctors’ communication skills in India  
Upendra Baitha, Piyush Ranjan, Siddharth Sarkar, Charu Arora, Archana Kumari, Sada Nand Dwivedi, Asmita Patil, Nayer Jamshed
J Educ Eval Health Prof. 2019;16:17.   Published online June 24, 2019
DOI: https://doi.org/10.3352/jeehp.2019.16.17
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  • 5 Citations
AbstractAbstract PDFSupplementary Material
Purpose
Effective communication skills are essential for resident doctors to provide optimum patient care. This study was conducted to develop and validate a questionnaire for the self-assessment of resident doctors’ communication skills in India.
Methods
This was a mixed-methods study conducted in 2 phases. The first phase consisted of questionnaire development, including the identification of relevant literature, focus group discussions with residents and experts from clinical specialties, and pre-testing of the questionnaire. The second phase involved administering the questionnaire survey to 95 residents from the Departments of Medicine, Emergency Medicine, Pediatrics, and Surgery at the All India Institute of Medical Sciences, New Delhi, India in April 2019. Internal consistency was tested and the factor structure was analyzed to test construct validity.
Results
The questionnaire consisted of 3 sections: (A) 4 items on doctor-patient conflicts and the role of communication skills in avoiding these conflicts, (B) 29 items on self-assessment of communication skills in different settings, and (C) 8 items on barriers to practicing good communication skills. Sections B and C had good internal consistency (Cronbach α: 0.885 and 0.771, respectively). Section C had a 2-factor solution, and the barriers were classified as ‘training’ and ‘infrastructure’ factors.
Conclusion
This appears to be a valid assessment tool of resident doctors’ communication skills, with potential utility for identifying gaps in communication skills and developing communication skills modules.

Citations

Citations to this article as recorded by  
  • Developing a communication-skills training curriculum for resident-physicians to enhance patient outcomes at an academic medical centre: an ongoing mixed-methods study protocol
    Hamna Shahbaz, Ali Aahil Noorali, Maha Inam, Namra Qadeer, Asma Altaf Hussain Merchant, Adnan Ali Khan, Noreen Afzal, Komal Abdul Rahim, Ibrahim Munaf, Rida Ahmad, Muhammad Tariq, Adil H Haider
    BMJ Open.2022; 12(8): e056840.     CrossRef
  • Development and validation of a questionnaire to assess preventive practices against COVID-19 pandemic in the general population
    Ayush Agarwal, Piyush Ranjan, Priyanka Rohilla, Yellamraju Saikaustubh, Anamika Sahu, Sada Nand Dwivedi, Aakansha, Upendra Baitha, Arvind Kumar
    Preventive Medicine Reports.2021; 22: 101339.     CrossRef
  • Development and Validation of a Comprehensive Questionnaire to Assess Interpersonal Discord (Bullying, Harassment, and Discrimination) at the Workplace in a Healthcare Setting
    Amandeep Singh, Piyush Ranjan, Tanveer Kaur, Siddharth Sarkar, Ashish D Upadhyay, Upendra Baitha, Prayas Sethi, Ranveer S Jadon, Pankaj Jorwal
    Cureus.2021;[Epub]     CrossRef
  • Development and Validation of a Questionnaire to Evaluate Workplace Violence in Healthcare Settings
    Archana Kumari, Amandeep Singh, Piyush Ranjan, Siddharth Sarkar, Tanveer Kaur, Ashish D Upadhyay, Kirti Verma, Vignan Kappagantu, Ajay Mohan, Upendra Baitha
    Cureus.2021;[Epub]     CrossRef
  • The value of communicating with patients in their first language
    Piyush Ranjan, Archana Kumari, Charu Arora
    Expert Review of Pharmacoeconomics & Outcomes Research.2020; 20(6): 559.     CrossRef

JEEHP : Journal of Educational Evaluation for Health Professions